FAQS

Theme Questions

Worldwide shipping dispatched within 24h.

We accept Credit Card, PayPal, Apple Pay, Afterpay, Zip Pay and gift cards.

All Orders are shipped from our Australian fulfilment centre.

Simply enter the discount code at the checkout page in the ‘coupon code’ field and then click ‘apply code’. Discount/coupon codes are not eligible with any existing sales/promotion items, including bundles and gift cards.

Dispatch is the time it takes from receiving your order to it leaving the warehouse with one of our shipping partners. Delivery time is the time it takes to get to you once our delivery partners pick up your package from one of our fulfilment centres.

Domestic customers can change their address by contacting the delivery partner who has their parcel. International customers will need to wait until the parcel arrives in their country and is transferred to our domestic delivery partner before they can change it with the courier.

Jump on the customer care page and submit a ticket to return or exchange your item.

Not to worry, please just email the Neo Noir team on neonoir.fit@gmail.com and we can help you get your correct item!

Faulty item In the event you have received a defective item, please contact our support team immediately with the following information:

• Your order number

• Which item is damaged

• A description

• Photographic evidence

If your parcel has been damaged upon delivery, please take photographic evidence and send it straight to customer support.

All claims for parcels arriving damaged must be made within 7 days of the delivery date. Unless proof of damage has been verified by a member of the support team, we cannot action a refund, credit or replacement.

In the unlikely event you have received the wrong item, please contact our support team immediately with the following information:

• Your order number

• The name of the item you did not receive

• The name of the item you have received

• A photograph of the item you have received

The Neo Noir team will handle booking and cost for the returns and exchange

We do our best to process your return within 5 days once it arrives in our warehouse. We advise keeping track of your parcel when you return it.

You will be refunded to the original payment method used on your order.

All Neo Noir products have a warranty period of 1 month from the date of purchase. We will replace all items with a manufacturing defect, but as a general rule, any orders outside the 1-month period (from date of purchase) will not be covered under warranty and we do request clear pictures in order to assist further.

We’ve included a helpful size guide on each of our product pages. If the item is a smaller or larger fit that normal, it will be noted by the sizing chart.

Try using an Incognito web browser and clearing your cache to process your order. If you’re still experiencing issues, contact support and our amazing team will look into this for you!

Unable to find satisfactory answers ? Contact Support

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